FAQ
Frequently Attended Queries
1 System (web PMS) generate a Visit id=0 error, across all compatible browsers
Existing Solution
Selecting the tariff description as the user types the tariff code.
2 Dataset not in edit or insert mode in HMS, users can’t add a tariff code.(Case of BIG)
Existing Solution
Checking the “Lock/unlock” button.
3 Password resets
Existing Solution
Reset the password for the user in demo account.
4 Omnisol Site can’t be reached
Existing Solution
Change the domain name.
5 Re-posting of claims from HMS to Utanox
Existing Solution
Select the batch, unsubmitted patient bills and re-post all.
6 Insufficient result space to convert money value to smallmoney
Existing Solution
Escalated to programmers.
7 The referring practitioner is not in the system, Utanox
Existing Solution
User shown on how to add in the system.
8 The tariff code is not in the system, Utanox and HMS
Existing Solution
Users are shown how to add in the system (Utanox) and in HMS add as sa at the backoffice.
9 Batch submitted not found at psmas
Existing Solution
Tech team check batch in Utanox, Perform FTPer.
10 Member number not found at funder in Utanox
Existing Solution
User to check at with the funder(medical Aid).
11 Desktop HMS not generating Reference numbers for med aids after upgrade/update
Existing Solution
Execution of scripts.
12 User clicking “process claim” to submit psmas claims (Caught exception: Unable to parse the request message).
Existing Solution
Instructed to do batch submission by clicking “Submit claims”.
13 System Admins need to edit users under “manage all users” in Utanox and or remove or delete inactive users.
Existing Solution
Check or uncheck the “Active” checkbox.
14 User need to delete receipts captured twice in Utanox And assign reasons.
Existing Solution
No one delete receipts in the system.
15 User can't find the delete bill option option
Existing Solution
Bills only deleted under reports “Patient Bills Listing”.
16 HMS not submitting claims to funders on 263(case of Multi-tech labs and BIG byo)
Existing Solution
Contact NH263 for bypass.
17 Desktop HMS not showing the patient activeness.
Existing Solution
Executable File updated /Migrated to Web.
18 Desktop HMS not showing the patient activeness for some funders.
Existing Solution
Capture funder codes at the BackOffice.
19 SuperUser need to assign a user roles
Existing Solution
Go to “Manage all Users” in the system.
20 User need to view cash receipts in omnisol HMS
Existing Solution
Go to “Accounting”menus then click “Receipts & Refund Summary”.
21 Users needed Template change for lab results to print preview (case of UBC)
Existing Solution
Templates changed in the “LIMS settings” under “Lab testing Departments”.
22 Users failing to manage accounting periods in Omnisol HMS (case of BIG)
Existing Solution
Go to Backoffice and Click “Manage Accounting Periods”.
23 System (web PMS) failing to proceed on when user click “proceed” when capturing claims
Existing Solution
Solved backed by programmers.
24 System (web PMS) changing name from actual one to Roanne Burdett when capturing cash usd patient
Existing Solution
Solved backed by programmers.
25 Users not picking the “Zim Dollar” filter on clicking “Open” to submit claims.
Existing Solution
User to check the “USD” filter dropdown for “Zim Dollar”.
26 Error to upload files(attachments/request forms e.g for X-ray done) onto the system (web PMS).
Existing Solution
Feature removed for now..
27 ystem desktop HMS not generating File numbers on patient details.(case of central 24).
Existing Solution
Solved backed by programmers..